Customers are wives, need we can really operate, required to achieve life-long service. Customer is not just customer transactions occurred, including the potential development of the customer. For the latter, we have to careful management, that should be the same as the lover in hot pursuit, so I think the customers are his wife, need life-long service, and potential customers, they have to like Valentine's, requires hot pursuit!
Treatment of customers, we usually deal depending on whether he happened into two categories, namely, customers (closing) and potential customers (not traded). Turnover value of customers based on their own are divided into small, medium, large, VIP customers; no transaction sales transactions according to the possibility of customers, divided into A, B, C, D four grades.
Customers are his wife, need life-long service, and why?
Because often men and women after marriage, marriage will remain for some time. Maybe 2-3 years, both sides lost their passion and vitality for life, merely to maintain, and perhaps it is for kids. At this point, if you do not operate her, and usually there will be a number of complaints, grievances, nagging, complain, or even for each other, having an affair and so on. You have Haikudanlan between, eachother, life service will be gone. If you do not check and do not reflect, not aware, the service is always at a standstill, never hesitate, never creative. You will only make one lose out, lose power, results of your customers will really separate.
So, as customers like the wife, if you treat the customer is always static, content and form is almost no difference, let alone to help customers create value, generate new opportunities, let her and you build relationships with high loyalty , also just maintain the status quo, very easy to incite defection of your competitors.
Even if she does not leave you, you will not develop his values, or even a loss. For enterprises, the value is not particularly large. This customer loyalty is not even very concerned about your customers.
Potential customers, like lovers, need to chase the plane, why?
Because the potential customers for each company are looking forward to the development, while the two major potential customers is not a measure of business strength of protection. Development of potential customers the most important purpose is to let her be your real customers, which hope to become your life-long lover of his wife. But the deal lover, you can not see a simple chat will be your wife. You need to give your lover the performance of the stage, let her have a little favor for you, hand in hand chance to own their love is, and finally walked down the red carpet, into the wedding hall. This four-step needs at least the middle of the development. Similarly, treatment of lovers, according to the closeness of her relationship with you to determine the possibility of its development, which is necessary, but also in the process of service need to continue to serve, to provide a feat she was very surprised, very exciting time activities, a happy honeymoon and so on.鍙湁涓嶆柇鍒涢?鏂般?濂囥?鐗圭殑涓滆タ锛屾墠浼氭劅鍒颁綘涓庡叾浠栦汉涓嶄竴鏍凤紝鍚﹀垯浣犺儨绠楃殑鏈虹巼杈冨皬銆傚洜涓哄ス涓嶅儚鑰佸﹩锛屽ぉ缁忓湴涔夛紝娉曞緥瑙勫畾锛屼綘鑷冲皯涓?鏃堕棿鍙互楂樻灂鏃犲咖锛岀劧鑰屾儏浜轰笉琛岋紝鍙湁绱х揣鍦版姄浣忎竴娆℃満浼氾紝鐢ㄥ績鍦颁负鍏舵湇鍔★紝鐪熷績鍦板叧蹇冨ス锛屾墠浼氭湁鍙兘鎴愪负鑰佸﹩銆?br />
銆??鎵?互锛屾綔鍦ㄩ【瀹㈠儚鎯呬汉锛岀揣杩戒笉鑸?
銆??鏂囧姏鍐?瀹炴垬钀ラ攢涓撳;缁堢寤鸿绠＄悊閿?敭涓撳;缁堢鍥㈣喘涓撳;鍥介檯鑱屼笟鍩硅甯堣涓氬崗浼氫笁鏄熷煿璁笀;缇庡浗ICQAC鍥介檯鑱屼笟鍩硅甯堛?澶氬鍩硅鍜ㄨ鏈烘瀯鐗硅仒鍏艰亴鍩硅璁插笀;涓浗鍩硅澶ц仈鐩熴?鍥介檯鑱屼笟鍩硅甯堣涓氫細鍛樸?涓浗鎬昏鍩硅浼氬憳......锛屾湁7骞寸粓绔攢鍞粡楠?浜斿勾涓氫綑鍩硅缁忓巻;
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